Please remember that if you ordered a custom item, it will ship out when we have finished making the item. The amount of time it takes an order to ship out depends on the Custom Order Processing Option you selected when adding your item(s) to the shopping cart.
Please note that the actual number of days for your order depends on what you selected when placing your order and may not be the same as the processing time of the sample order shown in the above image.
Shipping notification emails are sent from help@wishpony.com. To avoid having your shipping confirmation filtered to your spam folder, we recommend adding this email address to your contacts or safe senders list. We utilize ShipStation to manage our order shipping and emails, and depending on our email client or provider, emails sent via ShipStation may get flagged as spam, so please check your spam and/or junk folder regularly. (Note: Some email programs such as Thunderbird have both a “Spam” and a “Junk” folder).