If paying by credit card, make sure you do not close your browser window or click away until you see an order confirmation. If paying with PayPal, you should have completed all steps of the PayPal payment process until PayPal gave you a confirmation and transaction ID.
You should receive an order confirmation email from help@wishpony.com, and if you paid with PayPal, you should also have a payment receipt from PayPal.com. Please make sure you check your spam or junk mail folder for the confirmation. If you have received an order confirmation email, this means we have received your order.