To save time, please check our FAQs for answers to common questions. Most questions we receive are easily answered by checking the FAQ page. Below are just a few of the most common questions about ordering:
How long does shipping take?
USA
We ship via the U.S. Postal Service and FedEx. USPS Priority Mail usually takes 2-3 business days (about 95% of the time). However, please note that USPS does not guarantee the delivery date on Priority Mail, and occasionally it can take a few days longer. If you have a time-sensitive order, we highly recommend choosing a FedEx service (2-Day or Overnight) or Priority Mail Express which (which normally takes 2 business days.)
For more information, please visit our Shipping Policy page.FedEx
We offer the following FedEx options You may need to enter your full shipping address on the checkout page to view options and rates for your address- FedEx Ground
- FedEx Ground Home Delivery
- FedEx Express Saver (2-3 days)
- FedEx 2-Day
- FedEx Overnight
International
International delivery via First Class Package International can vary from 1 week to 10 weeks. We recommend choosing Priority Mail Express International, which usually takes one week to be delivered abroad.
For more information, please visit our International Shipping page.How do I measure my horse’s browband size?
Ordering the correct browband size is important for your costume to look good, especially if you are ordering a browband.
WishPony browbands are measured from loop to loop. The easiest way to find out if a browband is your horse’s size is to measure a browband that already fits him/her.
Alternatively, put the halter or bridle you intend to use with the Unicorn Browband™ on the horse and measure to and from the lower edges of the crownpiece.
NOTE: If you wish to fasten your browband to halter rings, select the “Velcro Loops” option when ordering a custom browband.
How much will an order (plus shipping) cost?
Since the final cost depends on the features you need — size, color, attachment options, etc. — please add the item(s) you want to the shopping cart with your desired options. Our shopping cart will show you the cost of the item(s).
Since shipping costs depend on your location, how quickly you need the order, and the combined shipping weight of items ordered, click on the “Calculate Shipping” button to see available shipping methods and costs. For information on shipping options and speeds, please refer to our Shipping Policies, Expedited Services, and International Delivery pages.
The shopping cart will calculate and display the total cost for each item, available shipping options, and sales tax for shipments within California.
NOTE: If the cart does not display shipping options, please make sure your zip code is correct.
Can you rush an order?
Yes, we can. Please see the Expedited Services page for more details.
What size should I order?
Due to the wide range of sizes from Miniature to draft horses, you will need to measure your horse or pony to determine the correct size to order.
If you need a browband measurement, please measure the browband from a bridle that fits your horse/pony to and from the ends of the loops.
If ordering for use with a halter, please measure across the horse/pony’s forehead to and from the lower edge of the crownpiece.
If you do not have access to the animal, please consider asking its owner for the measurements. If they cannot help you, we may be able to help you determine the correct item or size to order if you can provide us breed and/or height information.
The Natural-Look Unicorn Horn™ is adjustable in fit, so it is a good choice when you don’t know the horse or pony’s size.
On Horn Sizing
Horn height is really a matter of taste. Unicorns have been depicted with a variety of horn sizes throughout history, so you should select a horn size that you personally think is realistic. It is our personal opinion that small horns are cute, but larger horns are more impressives. If you cannot decide, try holding a ruler (slowly and carefully) against your horse’s head to see which heigh best suits its head size.
We recommend the following minimum horn sizes for best results. When in doubt, taller is better than too short.
- Miniature Horse: 5.5″ and up
- Small Pony: 7″ and up
- Pony: 9″ and up
- Horse: 12″ and up
- Large Horse: 15″ and up
- Draft Horse: 18″ (available only with Unicorn Browband)
For professional photography, we recommend going at least one size up to make sure the horn is visible in photos:
- Miniature Horse: 7″ or taller
- Small Pony: 9″ or taller
- Large Pony: 12″ or taller
- Horse: 15″
Browband Sizes
Following are average browband sizes for various horse types. While Natural-Look Unicorn Horns™ can be adjusted a couple of inches, we do recommend that you measure your horse or pony or its current browband to ensure best possible fit.
- Miniature Horse – Small Pony: 12 in.
- Pony: 13 in.
- Large pony: 14 in.
- Cob or Small Horse: 15 in.
- Average Horse: 16 in.
- Large Horse: 17 in.
- Draft Horse: 18 – 22 in.
See all FAQs for more order and shipping related questions as well as information on choosing the correct Unicorn horn (including color) for your purposes.
Due to the nature of our work schedule, we do not offer customer service via telephone. As we are small business with two people wearing many hats, email is the best way to reach us. We always respond as soon as we can and often even during evenings and late nights.
